Contact information

We value our customers and strive to provide excellent service. Below is our contact policy to ensure clear and timely communication.

Contact Methods
For any inquiries, order issues, or general questions, you can reach us through the following methods:

We currently do not offer phone support. All communications must be conducted via email or social media messaging.

Response Time

  • We aim to respond to all inquiries within 24-48 hours during business days (Monday–Friday, excluding holidays).

  • Response times may be longer during high-volume periods, but we appreciate your patience.

Order Inquiries

  • If you have a question about your order, please include your order number in your email for faster assistance.

  • Tracking details will be provided once your order has shipped.

Business Hours
Our team operates during the following business hours:

  • Monday – Friday: 9 AM – 5 PM CST

  • Closed on weekends and holidays

Respectful Communication
We are committed to providing respectful and professional customer service. We ask that all communications remain polite and constructive. Harassment, abusive language, or inappropriate behavior will not be tolerated and may result in restricted communication or refusal of service.

Contact Us
For any questions or concerns, please email us at EclipseandEmbernails@gmail.com. We appreciate your support and look forward to assisting you!

Thank you for choosing Eclipse & Ember Nails!